It's always a pleasure to receive lovely feedback from a customer, particularly when it reflects the personal service and support that we pride ourselves on at Kestrel.
We were delighted to hear from a new customer who has chosen to use us again following his first importation, thanks in no small part to the excellent support he received from Jamaal Nedd in Barbados.
The Managing Director says
“ Hi Jamaal,
I would like to take this opportunity to thank you for your invaluable assistance in facilitating and receiving the first shipment — your support was greatly appreciated.”.
As a supplier of blended street juices to supermarkets, this was his first experience of importing, and naturally he had plenty of questions along the way. Jamaal took the time to guide him through the process, offering valuable advice, consistent reassurance and prompt responses whenever they were needed.
For us, this is exactly what good customer service should look like. Importing for the first time can be daunting, and having someone on hand who is approachable, knowledgeable and genuinely cares makes all the difference.
It's fantastic to see that Jamaal's efforts have helped build the trust and confidence needed to turn a first-time customer into a returning one. A great example of the personal touch we aim to deliver at Kestrel, wherever our customers are in the world.
